.app-shell{grid-template-columns:208px minmax(0,1fr)}.desktop-sidebar,.mobile-sidebar{padding:14px 10px}.brand-row{min-height:48px;margin:0 4px 8px;padding:7px 10px;border-color:var(--sidebar-border)}.tenant-sidebar-logo{height:34px}.brand-logo{width:158px}.workspace-scope{margin:0 12px 18px;font-size:11px;color:var(--sidebar-muted)}.nav-section-label{font-size:10px;letter-spacing:.06em;margin:0 14px 8px}.nav-group{gap:5px}.nav-link{min-height:40px;padding:8px 12px;font-size:13px;font-weight:500;border-radius:9px}.nav-link[data-active]{color:var(--accent-strong);border-color:transparent;background:var(--sidebar-selected);font-weight:650}.nav-link[data-active] svg{color:var(--accent-strong);stroke-width:2}.nav-link[href="/quality"]{margin-top:18px}.sidebar-profile{display:flex;align-items:center;gap:10px;margin:18px 8px 0;padding-top:16px;border-top:1px solid var(--sidebar-divider)}.sidebar-profile>div{flex:1;min-width:0}.sidebar-profile span:not(.avatar),.sidebar-profile strong{display:block;overflow-wrap:anywhere}.sidebar-profile strong{font-size:12px;font-weight:600}.sidebar-profile div>span{color:var(--sidebar-muted);font-size:11px;text-transform:capitalize;margin-top:2px}.sidebar-profile>svg{color:var(--success);flex-shrink:0}.topbar{height:58px;padding:0 24px;border-bottom-color:var(--border)}.topbar-product{font-size:12px;font-weight:500;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.topbar-muted{font-size:11px}.topbar-actions{gap:12px}.topbar-actions .icon-button{border-color:transparent;background:transparent}.avatar,.user-avatar{background:var(--accent-soft);color:var(--accent-strong);border:0}.avatar,.user-avatar{width:36px;height:36px}.avatar{font-size:12px}.main-content{padding:20px 24px 32px;max-width:1920px;margin-inline:auto}.page-header{min-height:auto;margin-bottom:16px;align-items:center}.page-header h1{font-size:26px;line-height:1.2;font-weight:720;letter-spacing:-.035em}.page-header p{margin-top:5px;font-size:13px;max-width:760px;line-height:1.55}.page-actions{gap:10px}.button,.primary-button,.secondary-button{border-radius:8px;min-height:40px;font-size:12px;font-weight:600}.button-primary,.primary-button{box-shadow:0 2px 4px color-mix(in srgb,var(--action-primary-background) 16%,transparent)}.secondary-button{background:var(--surface);border-color:var(--border)}.panel-link,.text-button{color:var(--accent-strong)}.icon-button{border-radius:8px}.summary-strip{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:0;border:1px solid var(--border);border-radius:10px;background:var(--surface);box-shadow:var(--shadow-sm);overflow:hidden;margin-bottom:16px}.summary-item{min-width:0;padding:14px 18px;border:0;border-right:1px solid var(--divider);background:transparent;box-shadow:none}.summary-item:last-child{border-right:0}.summary-item>span{font-size:11px;font-weight:550}.summary-item>strong{font-size:26px;margin:5px 0 3px;font-weight:650;letter-spacing:-.035em}.summary-item>strong.summary-name{font-size:17px;line-height:1.6}.summary-item small{font-size:10.5px;line-height:1.5}.empty-module,.module-section,.panel,.recording-player{box-shadow:0 2px 8px color-mix(in srgb,var(--text) 2%,transparent)}.panel-header{padding:14px 18px;min-height:56px;border-bottom-color:var(--divider)}.module-section h2,.panel-header h2,.recording-title-row h2{font-size:15px;font-weight:650;letter-spacing:-.02em}.panel-header p{font-size:12px;margin-top:5px}.performance-grid{gap:16px}.pipeline-stats{padding:8px 4px 14px}.pipeline-stats>a{padding:12px 16px}.pipeline-stats>a strong{font-size:26px;font-weight:650}.pipeline-stats>a span:before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:7px;background:var(--chart-primary)}.pipeline-stats>a:nth-child(2) span:before{background:var(--warning)}.pipeline-stats>a:nth-child(4) span:before{background:var(--success)}.pipeline-stats>a[data-danger] span:before{background:var(--danger)}.pipeline-stats>a[data-warning] span:before{background:var(--warning)}.activity-chart{padding:22px 20px 16px}.activity-bars{border-bottom:1px solid var(--border);background:repeating-linear-gradient(to top,transparent 0,transparent calc(25% - 1px),var(--divider) calc(25% - 1px),var(--divider) 25%)}.activity-bars>span{border-radius:3px 3px 0 0}.leaderboard-list li{padding:10px 18px}.rank-number{width:26px;height:26px;border-radius:50%;background:var(--accent-soft);color:var(--accent-strong)}.table-toolbar{padding:12px 16px 0;gap:10px}.search-field{min-height:36px;border-color:var(--border);border-radius:8px;background:var(--surface)}.search-field input{font-size:12px}.call-status-filters{order:3;flex-basis:100%;gap:22px}.call-status-filters a{padding:10px 0;border:0;border-bottom:2px solid transparent;border-radius:0;background:none;font-size:12px}.call-status-filters a[data-active]{color:var(--accent-strong);border-bottom-color:var(--accent);box-shadow:none;background:none}.call-scope-toggle{margin-left:auto}.switch-track{border-color:var(--border-strong)}.call-scope-toggle[aria-checked=true] .switch-track{background:var(--action-primary-background);border-color:var(--action-primary-background)}.data-table th{background:var(--surface-subtle);font-size:11px;font-weight:600;letter-spacing:0;text-transform:none;padding:10px 12px}.data-table td{padding:8px 12px;border-color:var(--divider);font-size:12px}.data-table tbody tr:hover td,.data-table tr[data-selected=true] td{background:var(--state-hover)}.data-table small{font-size:10.5px}.person-cell{gap:10px}.severity-text,.status-text{padding:4px 8px;border-radius:6px;font-size:11px;white-space:normal}.status-text[data-tone=success]{background:var(--success-soft)}.status-text[data-tone=warning]{background:var(--warning-soft)}.status-text[data-tone=danger]{background:var(--danger-soft)}.status-text[data-tone=progress]{background:var(--progress-soft)}.status-text[data-tone=neutral]{background:var(--surface-subtle)}.severity-text[data-severity=critical],.severity-text[data-severity=high]{background:var(--danger-soft)}.severity-text[data-severity=medium]{background:var(--warning-soft)}.severity-text[data-severity=low]{background:var(--cyan-soft)}.pagination-row{padding:16px 20px;font-size:12px}.period-switch{border-color:var(--border);border-radius:8px;padding:3px;background:var(--surface)}.period-switch a[data-active]{background:var(--accent-soft);color:var(--accent-strong)}.form-field>span,.support-field>span{font-size:12px;font-weight:600}.form-field small{font-size:11px;line-height:1.5}.form-field input,.form-field select,.form-field textarea{border-color:var(--input-border);border-radius:8px;font-size:13px}.form-grid{padding:24px;gap:20px;align-items:start}.form-field textarea{resize:vertical;min-height:110px}.form-actions{padding:16px 24px;background:var(--surface);border-top-color:var(--divider)}input[type=checkbox],input[type=radio],input[type=range]{accent-color:var(--action-primary-background)}textarea{font-family:inherit}summary:focus-visible,textarea:focus-visible{outline:3px solid color-mix(in srgb,var(--focus) 45%,transparent);outline-offset:3px}.empty-module{padding:36px}.empty-module h2{font-size:19px}.empty-module p,.knowledge-empty,.panel-empty-copy{color:var(--text-muted);line-height:1.65;font-size:13px}.data-notice{border-radius:8px;border-color:var(--border)}.knowledge-group-count{background:var(--accent-soft);color:var(--accent-strong)}.allocation-confirmation,.knowledge-scope,.selection-result{background:var(--surface-subtle);border-color:var(--border)}.knowledge-add-panel,.workflow-disclosure{border-radius:var(--radius-lg)}.knowledge-add-panel>summary,.workflow-disclosure>summary{padding:20px}.lead-profile-list div{padding-block:14px}.lead-activity-list li{padding-block:18px}.distribution-options label:has(input:checked),.tenant-feature-option:has(input:checked){border-color:var(--accent);background:var(--accent-soft)}.staff-access-dialog{border:1px solid var(--border);border-radius:14px;color:var(--text);background:var(--surface);max-height:calc(100dvh - 40px);overflow-y:auto}dialog::backdrop{background:var(--overlay-backdrop)}.call-facts{border-color:var(--border)}.call-fact{padding:18px}.call-review-grid,.coaching-grid,.evaluation-findings-grid,.lead-detail-grid,.tenant-overview-grid{gap:18px}.audio-player{background:var(--surface-subtle)}.login-form-panel{background:var(--canvas)}.login-form-card{border-color:var(--border);border-radius:14px}.call-drawer{position:fixed;inset:0 0 0 auto;margin:0;width:min(510px,100%);max-width:100%;height:100dvh;max-height:100dvh;padding:0;border:0;border-left:1px solid var(--border);background:var(--surface);color:var(--text);box-shadow:-12px 0 48px #17102a20}.call-drawer-header{position:sticky;top:0;z-index:2;display:flex;justify-content:space-between;align-items:center;padding:22px;background:var(--surface);border-bottom:1px solid var(--divider)}.call-drawer-header h2{font-size:20px;font-weight:650}.call-drawer-body{padding:22px;display:grid;gap:22px}.call-drawer-person{display:flex;align-items:center;gap:12px}.call-drawer-person .avatar{width:48px;height:48px;font-size:16px}.call-drawer-person>div{flex:1}.call-drawer-person strong{font-size:16px}.call-drawer-person p,.call-drawer-person time{color:var(--text-muted);font-size:12px}.review-tabs{display:flex;border-bottom:1px solid var(--border)}.review-tabs button{flex:1;padding:12px 8px;font-size:12px;border-bottom:2px solid transparent;color:var(--text-muted)}.review-tabs button[aria-selected=true]{color:var(--accent-strong);border-bottom-color:var(--accent);font-weight:600}.drawer-section{display:grid;gap:14px;min-height:120px;font-size:13px;line-height:1.65}.drawer-section h3{font-size:14px;font-weight:650}.drawer-section>article{padding:16px;border:1px solid var(--border);border-radius:10px}.drawer-section article header{display:flex;justify-content:space-between;margin-bottom:8px}.drawer-section article time{color:var(--text-muted);font-size:11px}.drawer-section ul{list-style:disc;padding-left:20px}.drawer-score{display:flex;gap:16px;align-items:center;padding:16px;background:var(--surface-subtle);border-radius:10px}.drawer-score strong{font-size:30px}.call-drawer-link{width:100%}@media (min-width:1500px){.main-content{padding-inline:28px}}@media (max-width:1180px){.topbar-muted{display:none}}@media (max-width:920px){.app-shell{grid-template-columns:minmax(0,1fr)}.desktop-sidebar{display:none}.main-content{padding:20px}.topbar{padding-inline:20px}.mobile-sidebar .brand-row{margin-right:35px}.mobile-sidebar .brand-logo{max-width:100%}}@media (max-width:680px){.topbar{height:60px;padding-inline:12px;gap:8px}.topbar-actions{gap:4px}.topbar-actions .icon-button{width:36px;height:40px}.topbar-context{gap:6px;min-width:0}.topbar-brand-icon{max-width:65px}.topbar-tenant-name,.user-avatar{display:none}.main-content{padding:16px 14px 28px}.page-header{align-items:flex-start;gap:12px;margin-bottom:16px}.page-header h1{font-size:25px}.page-actions{flex-wrap:wrap}.summary-strip{grid-template-columns:repeat(2,minmax(0,1fr));grid-auto-flow:row;grid-auto-columns:auto;gap:0;overflow:hidden}.summary-item{padding:12px 14px;min-height:90px;border-bottom:1px solid var(--divider)}.summary-item strong{font-size:25px}.summary-item span{font-size:11px}.summary-item:last-child:nth-child(odd){grid-column:1/-1}.call-facts{grid-template-columns:repeat(2,minmax(0,1fr));grid-auto-flow:row}.call-fact{border-bottom:1px solid var(--border)}.pipeline-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.pipeline-stats>a{padding:12px;border:0}.pipeline-stats>a:nth-child(n+3){border-top:1px solid var(--divider)}.panel-header{padding:16px;flex-wrap:wrap;gap:10px}.form-grid{padding:18px;gap:18px;grid-template-columns:1fr}.form-actions{padding:16px 18px;flex-wrap:wrap}.form-field input,.form-field select,.form-field textarea,.search-field input{font-size:16px}.table-toolbar{padding:14px}.call-status-filters{gap:20px;overflow-x:auto;flex-wrap:nowrap}.call-status-filters a{white-space:nowrap;min-height:44px}.call-scope-toggle{margin-left:0}.empty-module{padding:24px}.pagination-row{padding:14px;gap:12px;flex-wrap:wrap}.staff-access-dialog{max-width:calc(100vw - 24px)}.call-drawer-body,.call-drawer-header{padding:18px}}@media (prefers-reduced-motion:reduce){*,:after,:before{scroll-behavior:auto!important}}.table-toolbar{display:flex;flex-wrap:wrap}.table-toolbar .search-field{flex:1 1 320px;max-width:480px}.call-status-filters{display:flex;width:100%;border:0;border-radius:0;border-bottom:1px solid var(--border)}.call-status-filters a+a{border-left:0}.activity-chart{padding-bottom:50px}.chart-legend{bottom:14px;font-size:11px}.rank-number{display:grid;place-items:center}@media (max-width:680px){.table-toolbar .search-field{max-width:none;flex-basis:100%}.call-status-filters{overflow-x:auto}}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:9px 14px;border:1px solid transparent;line-height:1.3;cursor:pointer;text-align:center}.button-primary{background:var(--action-primary-background);color:var(--action-primary-text);border-color:var(--action-primary-background)}.button-primary:hover:not(:disabled){background:var(--action-primary-hover)}.button-secondary{background:var(--surface);color:var(--text);border-color:var(--border)}.button-secondary:hover:not(:disabled){background:var(--state-hover)}.button-danger{background:var(--danger-soft);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 30%,var(--border))}.activity-bars span{min-height:0}.table-scroll{position:relative;max-width:100%}.nav-link[data-active]{border:1px solid transparent;box-shadow:none}.nav-link:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.button-primary,.primary-button{background-image:linear-gradient(180deg,#ffffff0c,transparent);box-shadow:inset 0 1px 0 #ffffff24,0 1px 2px #152c231c}.period-switch a[data-active]{box-shadow:none}.panel{border-radius:10px}.overview-primary,.overview-secondary{display:grid;gap:16px;align-items:start;margin-bottom:16px;min-width:0}.overview-primary{grid-template-columns:minmax(0,1.9fr) minmax(290px,1fr)}.overview-secondary{grid-template-columns:minmax(290px,.8fr) minmax(0,1.6fr)}.overview-primary>*,.overview-secondary>*{min-width:0;margin:0}.overview-primary .activity-chart{min-height:260px}.attention-items{padding:4px 16px}.attention-items>a{display:flex;align-items:center;gap:12px;padding:16px 0;border-bottom:1px solid var(--divider)}.attention-items>a:last-of-type{border:0}.attention-items>a>svg:first-child{color:var(--warning);flex:none}.attention-items>a:nth-child(2)>svg:first-child{color:var(--danger)}.attention-items>a>svg:last-child{color:var(--text-faint);margin-left:auto;flex:none}.attention-items strong{display:block;font-size:12px;font-weight:600}.attention-items small{display:block;margin-top:4px;font-size:11px;color:var(--text-muted);line-height:1.5}.attention-clear{display:flex;gap:8px;padding-block:10px;color:var(--success);font-size:12px}.attention-panel .queue-failures{max-height:180px;overflow:auto;font-size:11px}.pipeline-panel{margin-bottom:16px}.pipeline-panel .panel-header{min-height:0;padding-block:10px}.pipeline-panel .panel-header p{display:none}.pipeline-stats{padding:0}.pipeline-stats>a{padding:10px 14px}.pipeline-stats>a strong{font-size:21px}.pipeline-stats>a small{font-size:10px}.leaderboard-list li{min-height:54px}.leader-score{min-width:80px;text-align:right;font-variant-numeric:tabular-nums}.data-table td{height:54px}.data-table .avatar{width:30px;height:30px;font-size:10px}.data-table small{line-height:1.35}.data-table .person-cell{gap:8px}.data-table .severity-text,.data-table .status-text{white-space:nowrap}.call-drawer{width:min(540px,100%);box-shadow:-8px 0 40px #13241b20}.call-drawer-header{padding:16px 20px}.call-drawer-body{padding:20px;gap:18px}.drawer-section blockquote{border-left:3px solid var(--accent);margin:6px 0;padding:8px 12px;background:var(--surface-subtle)}.review-criteria details{border-bottom:1px solid var(--divider)}.review-criteria summary{display:flex;justify-content:space-between;gap:16px;cursor:pointer;padding:10px 0}.review-criteria p{color:var(--text-muted);padding-bottom:12px}.lead-header-actions{display:flex;gap:8px;flex-wrap:wrap}.portal-dialog{margin:auto;inset:0;width:min(760px,calc(100vw - 32px));max-height:calc(100dvh - 40px);padding:0;border:1px solid var(--border);border-radius:12px;color:var(--text);background:var(--surface);box-shadow:0 20px 70px #12281b30}.portal-dialog-header{position:sticky;top:0;z-index:2;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 22px;border-bottom:1px solid var(--divider);background:var(--surface)}.portal-dialog-header h2{font-size:19px;font-weight:650}.portal-dialog-header p{font-size:12px;color:var(--text-muted);margin-top:4px}.portal-dialog-content{padding:0 0 18px}.portal-dialog .lead-workflow-message{margin:16px 20px 0}.portal-dialog .allocation-form,.portal-dialog .workflow-body{padding:20px}.form-grid,.password-settings-grid,.settings-fields-grid{align-items:start}.form-field:has(textarea){align-self:start}.settings-section-header{border-bottom:1px solid var(--divider)}.lead-filter-bar{padding:12px 16px;gap:8px}.inline-message:not([data-error]){color:var(--success);background:var(--success-soft);border-color:color-mix(in srgb,var(--success) 25%,var(--border))}.destination-skeleton{width:100%}.destination-skeleton i,.skeleton-overview>div:not(.skeleton-metrics){display:block;background:var(--surface-strong);border-radius:5px;animation:skeleton-breathe 1.6s ease-in-out infinite alternate}.skeleton-heading{display:grid;gap:10px;margin-bottom:24px}.skeleton-heading i:first-child{width:180px;height:28px}.skeleton-heading i:last-child{width:min(360px,80%);height:12px}.skeleton-overview{display:grid;grid-template-columns:2fr 1fr;gap:16px}.skeleton-overview>div{min-height:310px}.skeleton-overview .skeleton-metrics{display:flex;gap:1px;grid-column:1/-1;min-height:90px}.skeleton-metrics i{flex:1}.skeleton-form,.skeleton-table{display:grid;gap:14px;padding:20px;background:var(--surface);border:1px solid var(--border);border-radius:10px}.skeleton-table i{height:38px}.skeleton-table i:first-child{height:42px;width:40%;margin-bottom:10px}.skeleton-form{grid-template-columns:1fr 1fr}.skeleton-form i{height:66px;margin-bottom:16px}.skeleton-inbox{display:grid;grid-template-columns:280px 1fr;gap:16px}.skeleton-inbox>div{border:1px solid var(--border);background:var(--surface);padding:20px;min-height:560px}.skeleton-inbox i{height:64px;margin-bottom:22px}.skeleton-inbox>div:last-child i{width:60%;margin-top:36px}.skeleton-inbox>div:last-child i:nth-child(2){margin-left:auto}@keyframes skeleton-breathe{to{opacity:.5}}@media (max-width:1180px){.overview-primary{grid-template-columns:minmax(0,1.5fr) minmax(260px,1fr)}.overview-secondary{grid-template-columns:1fr}}@media (max-width:680px){.overview-primary,.overview-secondary,.skeleton-form,.skeleton-overview{grid-template-columns:1fr}.summary-item:nth-child(2n){border-right:0}.summary-item:last-child{border-bottom:0}.summary-item>strong.summary-name{font-size:18px}.overview-primary .activity-chart{min-height:245px}.pipeline-stats>a{padding:10px 12px}.button,.primary-button,.secondary-button,.select-field select{min-height:44px}.portal-dialog{width:calc(100vw - 20px);max-height:calc(100dvh - 20px)}.portal-dialog .allocation-form,.portal-dialog .workflow-body,.portal-dialog-header{padding:16px}.lead-header-actions{width:100%}.lead-header-actions>button{flex:1}.skeleton-inbox{grid-template-columns:1fr}.skeleton-inbox>div:last-child{display:none}.skeleton-metrics{flex-wrap:wrap}.skeleton-metrics i{flex-basis:40%;height:80px}}@media (prefers-reduced-motion:reduce){.destination-skeleton i,.skeleton-overview>div{animation:none}}.portal-dialog .allocation-form{display:grid;gap:18px}.portal-dialog .assignee-picker legend{text-transform:none;letter-spacing:0}.portal-dialog .workflow-body form{display:grid;gap:14px}.portal-dialog .workflow-body form>button{justify-self:start}.support-alert-toast{position:fixed;z-index:90;top:70px;right:20px;width:min(420px,calc(100vw - 24px));display:flex;align-items:center;gap:12px;padding:14px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-left:3px solid var(--accent);border-radius:8px;box-shadow:0 2px 8px #00000012}.support-alert-toast>div{flex:1;min-width:0}.support-alert-toast strong{font-size:13px}.support-alert-toast p{margin:4px 0 0;font-size:12px;color:var(--text-muted)}.support-alert-toast .button{white-space:nowrap}@media (max-width:760px){.support-alert-toast{top:64px;right:12px;flex-wrap:wrap}}